TERMS & CONDITIONS
1. Contract
The Contract for a short-term holiday rental shall be made between the Client and the Owner of the property by Luxury Cottages Loch Tay Ltd which is the booking agent for the property. The contract will be deemed to be entered into when the initial deposit is processed and the owners issue confirmation. The Contract will be subject to all of the following booking conditions.
2. Payment
A deposit of 25% of the rental fee is payable if the booking is made more than four weeks before the commencement of the rental. Non-payment of the balance of the rental due four weeks before the arrival date shall be construed as a cancellation of the contract by the Client. For bookings made less than four weeks before the commencement of the rental, the total rental fee is payable on booking. All payments shall be made to Luxury Cottages Loch Tay Ltd.
3. Cancellations
Your deposit is non-refundable, whenever it is paid. Even if it was not identified as a deposit and full payment was made to us within 4 weeks of your holiday date, your `deposit´ is deemed to be an element of your total holiday cost, calculated as 25% of the cost of your holiday at the property. In the event of cancellation after the balance has been paid, no refund is possible.
Cancellation must be made in writing, by post or email.
We strongly recommend that clients should take out their own Holiday Insurance policy.
Should the government impose localised travel restrictions relating to Covid-19 preventing you travelling outwith your hometown boundary or affecting the Loch Tay vicinity during the dates of your stay, guests can reschedule to another date in the future which is mutually agreeable to both parties.
4. Period of Hire
Rentals commence, unless otherwise notified, at 4 p.m. on the day of arrival and terminate at 10 a.m. on the day of departure.
5. Number of Persons in the property
The number of persons occupying the property must not exceed the maximum number stipulated on the website and occupancy levels must adhere to current government guidelines. Luxury Cottages Loch Tay Ltd reserves the right to refuse entry to the entire party if this condition is not observed.
6. Complaints
Should there be any cause for complaint during the occupation of the property, Luxury Cottages Loch Tay Ltd should be notified immediately and in the case of a serious problem, the complaint should be confirmed in writing.
7. Care of the property
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning.
8. Breakages or damage
The Client is legally bound to notify Luxury Cottages Loch Tay Ltd of any breakages or damage to the property and reimburse them for replacement, repair or extra cleaning costs on demand.
9. Right of entry
Luxury Cottages Loch Tay Ltd shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
10. Smoking
The property is strictly a non smoking property.
11. Pets
The owners regret that pets are not allowed in the property or on the grounds of the property.
12. Stag and Hen parties
Stag and hen parties are not allowed.
13. Children
Guests must accept responsibility for the safety of their children at all times whilst in the property, in the grounds of the property and when they are in proximity to the river.
13. Hot tubs
Where properties have a hot tub, the following rules and regulations apply It is the responsibility of the person booking the property to ensure that all members of the group who intend to use the hot tub, read and understand the rules and regulations.
The hot tub is located outside of the property and will be full, up to temperature and ready for use. The cover will be closed with straps secured when you arrive. The tub will have been treated with chemicals before you arrive and you will not need to treat it yourselves during your stay, although staff may check it and / or treat it if necessary. If treatment is necessary, staff will advise you when it can be used after treatment.
The hot tub is on at all times and will have filtration cycles during the day. It cannot be turned on before use or turned off after use. Please do not let this cause you any concern.
Please ensure that the water level does not go down below the filter or the jets as this will cause an air lock and damage to the hot tub. There is a hose to top it up if necessary.
The hot tub’s modes and settings should not be adjusted during your stay. It is very easy to reset the tub on sleep or shut down mode if you do not know what you are doing, and this will result in a cold tub! The resetting of the hot tub is carried out by pressing the buttons in various settings in quick succession, so to avoid resetting the tub, leave a second or two between pressing the temperature or jet buttons. The tub on sleep mode will take 24 hours to reheat, so please be aware of this, particularly if you are only there for a short break and wish to use the tub!
We would ask you to follow these very important instructions below when using the hot tub:
-Never remove the entire hot tub cover from the hot tub when opening – this will cause damage to it and less privacy. Please swing the cover open using mechanism. Open the cover by folding it in half over the bar and swing it upwards to open.
-We would ask that the cover is always closed over the tub when it is not in use.
-Please fasten cover straps when the hot tub is not in use to secure the hot tub.
-Please ensure that you shower thoroughly BEFORE and AFTER using the hot tub.
-Please limit hot tub sessions to NO MORE THAN 20 MINUTES at a time for health reasons.
-There is a chlorine dispenser which should be kept in the hot tub at all times, in particular when not in use.
-Should the colour of the water NOT be crystal clear, please refrain from using immediately and contact a member of staff.
-Please do not put shampoo, soaps or bubble bath into the hot tub
-Please do not use body creams when in the hot tub. Sun cream can cause imbalances in the tub chemicals which can see the tub going cloudy and then green very quickly. This will result in the tub being out of action.
-Please do not use the tub when wearing fake tan – this will leave streak marks on the inside of the tub and cause chemical imbalance in the water as above.
-Please do not let gravel or grass or mud get into the hot tub as this will cause a chemical imbalance and the hot tub will have to be shut down.
-Please do not use the hot tub if pregnant.
-Please do not use the hot tub if you are suffering from a stomach bug, are likely to vomit, or have any open wounds.
-Please do not use the hot tub if you have heart problems.
-Drinks should not be consumed in the hot tub and glassware should be kept away from the hot tub in case of breakage or spills.
-Please do not consume food in the hot tub.
-Please do not engage in any anti-social behaviour whilst in the hot tub and keep noise levels to a minimum as there may be other groups and families in the vicinity.
-Please take care when children are in the hot tub and never leave them unsupervised. NO ONE under the age of 5 years should use a hot tub.
-Please do not use the hot tub after 11pm
Please note that it is your responsibility when using the hot tub and care and attention to the above points should be taken. Thank you for your cooperation!
