Privacy Policy

Operator: LTR OPS LTD

Website: lochtay.co.uk

Email: contact@lochtay.co.uk

Last updated: April 2026

Introduction

LTR OPS LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

  • visit our website

  • make an enquiry

  • make a booking

  • stay at one of our properties

  • contact us by phone, email or online form

  • interact with our advertising or social media

We process personal data in accordance with:

  • UK GDPR

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

Who We Are

LTR OPS LTD is the data controller responsible for personal data collected through our website and booking operations.

If you have any privacy questions, please contact:

📧 contact@lochtay.co.uk

Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data.

Identity Data

  • Name

  • Title

  • Date of birth (where required for booking/security)

Contact Data

  • Email address

  • Telephone number

  • Billing or correspondence address

Booking Data

  • Arrival and departure dates

  • Property booked

  • Number of guests

  • Guest names (where required)

  • Special requests

  • Booking history

  • Communications regarding your stay

Payment Data

Payments may be processed securely by authorised third-party providers including:

  • GuestyPay

  • Sticky Pay

  • Bank transfer (where offered)

We do not store full card details.

Technical Data

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website usage data

  • Cookie identifiers

Marketing Data

  • Marketing preferences

  • Newsletter subscriptions

  • Ad engagement or remarketing data

How We Collect Your Data

We collect data when you:

  • browse our website

  • complete an enquiry form

  • request a quote

  • make a booking

  • contact us by phone or email

  • subscribe to updates

  • interact with adverts or social media

  • communicate before, during or after your stay

How We Use Your Data

We use personal data to:

Manage Bookings

  • confirm reservations

  • process payments

  • send check-in information

  • manage your stay

  • provide customer support

Operate Our Business

  • accounting and record keeping

  • fraud prevention

  • dispute handling

  • legal compliance

Improve Our Services

  • website analytics

  • conversion tracking

  • website performance

  • customer experience improvements

Marketing (where lawful)

  • send offers or promotions

  • return guest campaigns

  • abandoned enquiry follow-up

You can opt out of marketing at any time.

Legal Bases for Processing

We rely on one or more lawful bases:

  • Contract – to provide accommodation or respond to booking requests

  • Legitimate Interests – to run and improve our business

  • Consent – for certain cookies and marketing

  • Legal Obligation – tax, fraud prevention or regulatory compliance

Sharing Your Data

We may share data only where necessary with trusted providers such as:

Booking & Operations

  • Guesty

  • cleaning or maintenance teams where necessary for stays

Payment Providers

  • GuestyPay

  • Sticky Pay

  • banking providers

Marketing & Analytics

Professional Advisers

  • accountants

  • insurers

  • legal advisers

Authorities

Where required by law.

We do not sell your personal data.

International Transfers

Some service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, including:

  • adequacy decisions

  • approved contractual clauses

  • equivalent lawful mechanisms

Data Retention

We keep personal data only as long as reasonably necessary.

Data Type

Typical Retention

Booking records

Up to 7 years

Enquiries with no booking

Up to 24 months

Marketing subscriptions

Until unsubscribe

Analytics data

According to platform settings

Legal claims records

As required

Your Rights

You may have the right to:

  • access your data

  • correct inaccurate data

  • request deletion in some circumstances

  • restrict processing

  • object to processing

  • data portability

  • withdraw consent

  • complain to the ICO

To exercise rights, contact:

📧 contact@lochtay.co.uk

Cookies

We use cookies and similar technologies for:

  • essential website functionality

  • booking engine performance

  • analytics

  • advertising / remarketing (where consented)

  • user experience improvements

You can manage preferences through our cookie banner.

Please also see our Cookie Policy.

Security

We use reasonable technical and organisational measures to protect personal data.

These include secure systems, restricted access and reputable third-party providers.

No online system can be guaranteed completely secure.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any material changes will be posted on this page.

Complaints

If you have concerns about how we use your personal data, please contact us first so we can try to resolve the matter.

You also have the right to complain to the:

Information Commissioner’s Office

Contact

LTR OPS LTD

Website: lochtay.co.uk

📧 contact@lochtay.co.uk